Shipping Policy

Thank you for visiting and shopping at School Remembered. The following information sets out the terms and conditions that constitute our shipping policy. 

1. Order Processing

An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping. 

After your payment is authorised and verified, all orders are processed within 5 business days.
 

Orders placed on the weekends or public holidays will begin processing the next business day. During peak periods and holidays, processing times may vary. 

3. Shipment Locations

School Remembered ships domestically. If you have a question about domestic deliveries, please contact us at info@schoolremembered.com.au.

School Remembered does not ship internationally at this time.

4. Tracking Options

School Remembered aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a tracking number for your package.

5. Damages

If there is any damage to the packaging and/ or books upon delivery, contact us within 48 hours post delivery at info@schoolremembered.com.au.  Please include photos of the damages. 

6.  Damages Claims Process

To file a damage claim, customers must: 

(1) Take clear photos of the damaged packaging and contents within 24 hours of delivery and notify us via email including photos within 48 hours of delivery;

(2) Retain all original packaging materials for inspection; and

(3) Submit a written claim form with supporting documentation within 5 business days of delivery. Our team will investigate all claims within 5 business days of submission.

7. Missing or Lost Packages

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. School Remembered politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at info@schoolremembered.com.au to report missing or lost packages.

8. Package Investigation and Liability:

If a package remains missing after initial search, customers must report this within 5 business days of the expected delivery date. School Remembered will initiate an investigation with the courier service within 5 business days of receiving the report. While we will assist with tracking and claims, our liability is limited to the original purchase value of the items. Refunds or replacements will be processed only after completion of the investigation and confirmation of loss.